At CARMANI, we understand that customer satisfaction is paramount. Our returns policy is designed to ensure a seamless experience for our customers while maintaining the integrity of our products. Customers are entitled to return items within 30 days of receipt, provided that the items are in their original condition and packaging.

To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This number must be included with the returned items to facilitate processing. Returns without an RMA number may experience delays or may not be accepted.

Upon receipt of the returned items, our team will conduct a thorough inspection to verify their condition. If the items meet our return criteria, a refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

In the case of defective or incorrect items, customers should report the issue within 7 days of receipt. We will cover the return shipping costs for these cases and provide a full refund or replacement as preferred by the customer.

It is important to keep in mind that certain items, such as personal hygiene products, may be non-returnable for health and safety reasons. We encourage customers to review product descriptions and specifications carefully before making a purchase.

For any further inquiries regarding our returns policy or refund process, customers are encouraged to reach out to our customer service team for assistance. We are committed to ensuring a positive shopping experience and addressing any concerns promptly and professionally.

Shella accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
• Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.